At Hevergreen, we aim to provide efficient and reliable shipping services for all orders within the United Kingdom. Please review the following shipping policy to understand how we process and deliver your purchases:
1. Shipping Locations We currently offer shipping services exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We regret to inform our customers that we do not ship to international destinations or UK overseas territories at this time.
2. Processing Time Orders are typically processed and dispatched within 2-3 working days from the date of purchase. Our team works diligently to ensure prompt handling of all orders to expedite the delivery process.
3. Shipping Methods We Royal Mail Signed for to deliver your orders safely and efficiently. Standard shipping is our default option, with estimated delivery times ranging from 2-5 business days, depending on your location within the UK. Please note that delivery times may vary during peak seasons or public holidays.
4. Shipping Charges We offer competitive shipping rates for all orders within the UK. Shipping charges are calculated based on the weight of your items and your location.
5. Tracking Information Once your order has been dispatched, you will receive a confirmation email containing tracking details. You can use this information to monitor the status of your delivery and estimate the expected arrival time.
6. Delivery Issues While we strive to ensure timely delivery of all orders, unforeseen circumstances or external factors may occasionally affect shipping schedules. If you encounter any issues with your delivery, please don't hesitate to contact our customer support team. We will assist you in resolving any concerns and ensuring a satisfactory outcome.
7. Order Updates You will receive email notifications at various stages of your order. Awaiting processing, Processing, Shipped and delivered. You may not receive an email at every stage, please do not be alarmed.
8. Shipping Restrictions Certain products may be subject to shipping restrictions or regulations within the UK. Please refer to our product listings and terms of service for any specific limitations or requirements regarding the shipment of particular items.
8.1 Northern Ireland CBD products may be subject to specific regulations in Northern Ireland. Customers are advised to familiarize themselves with local laws before purchasing CBD products in this region.
8.2 Channel Islands and Isle of Man Regulations concerning CBD products may differ in the Channel Islands (Jersey, Guernsey) and the Isle of Man. Customers residing in these areas should verify the legal status of CBD products within their jurisdiction.
8.3 Overseas Territories Residents of UK overseas territories, such as Gibraltar or the Falkland Islands, should be aware that CBD regulations may vary from those in the UK mainland. It is recommended to check local laws regarding CBD usage and sales.
8.4. Specific Local Jurisdictions Certain local authorities or councils within the UK may have additional regulations pertaining to the sale or consumption of CBD products. Customers are encouraged to inquire about any local restrictions that may apply.
For More Information On The Legal Status Regarding CBD – Visit The UK.GOV Website
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are committed to ensuring a seamless and satisfactory shopping experience for all our valued customers.
Thank you for choosing Hevergreen for your CBD needs!
