All of our goods are packed with care and sent via Royal Mail Signed for as standard. Due to the nature of our products once opened they are not fit for resale.
Unopened goods can be returned for a refund minus seller fees and postage within 14 days of purchase. If they have been used or tampered with refunds will not be issued.
Return address Hevergreen 46 Ardent Avenue, Walmer, Deal, Kent, CT14 7UE
If damaged in transit, please send photos with a description of how the package was found, be as detailed as possible with time and location or package. We will open a case with Royal Mail this information is key funding the resupply of your goods.
In the first instance please email mail@hevergreen.com with any queries or concerns, stating your order number and how you would prefer to be contacted - we’re here to help.
