Terms & Conditions
1. Introduction
Welcome to Hevergreen.com these terms and conditions govern your use of the Website and the purchase of products from it. By using the Website or purchasing products from it, you agree to these terms and conditions in full.
2. Products
2.1. The Website offers a range of natural health products, including CBD products, for sale in the UK.
2.2. We strive to ensure that all product descriptions and images on the Website are accurate and up to date. However, we do not warrant that the product descriptions or other content on the Website are free from errors or omissions.
2.3. All products are subject to availability. We reserve the right to limit the quantity of products available for purchase.
3. Pricing and Payment
3.1. All prices listed on the Website are in GBP and inclusive of VAT where applicable.
3.2. Payment for products purchased through the Website must be made at the time of purchase. We accept payment by credit/debit card.
3.3. We reserve the right to change prices for products offered on the Website at any time and without prior notice.
3.4 Charges on your statement will appear as PIX*Hevergreen
4. Delivery
4.1. We aim to dispatch all orders promptly and deliver them within if in stock in 3-5 working days. However, we cannot guarantee specific delivery times. If you need your goods by a specific date please contact mail@hevergreen.com before placing your order.
4.2. Risk of loss or damage to products passes to you upon delivery. We are not liable for any loss or damage that occurs after delivery.
4.3. If you believe that a product is lost or damaged in transit, please contact us promptly to arrange for a replacement or refund.
5. Returns and Refunds
5.1. If you are not satisfied with a product purchased from the Website, you may return it to us within 14 days of receipt for a refund or exchange, subject to the terms of our Returns Policy.
5.2. To initiate a return, please contact us to obtain a return authorization and instructions.
5.3. Refunds will be issued to the original payment method used for the purchase, within a reasonable timeframe after we receive the returned product.
6. Health Disclaimer
6.1. The information provided on the Website is for informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease. You should always consult with a healthcare professional before using any products purchased from the Website, especially if you have any pre-existing medical conditions or are taking any medications.
7. Intellectual Property
7.1. All content on the Website, including but not limited to text, images, logos, and trademarks, is the property of HeverGreen.com or its licensors and is protected by copyright and other intellectual property laws.
7.2. You may not reproduce, modify, distribute, or otherwise use any content from the Website without our prior written consent.
8. Limitation of Liability
8.1. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or the purchase of products from it.
9. Governing Law
9.1. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.
9.2 Restricted Locations for CBD Products
CBD regulations vary across different regions within the United Kingdom. While CBD products are legal in the UK, there are certain locations where restrictions may apply to their sale, purchase, or consumption. These restrictions may include, but are not limited to:
1. Northern Ireland CBD products may be subject to specific regulations in Northern Ireland. Customers are advised to familiarise themselves with local laws before purchasing CBD products in this region.
2. Channel Islands and Isle of Man Regulations concerning CBD products may differ in the Channel Islands (Jersey, Guernsey) and the Isle of Man. Customers residing in these areas should verify the legal status of CBD products within their jurisdiction.
3. Overseas Territories Residents of UK overseas territories, such as Gibraltar or the Falkland Islands, should be aware that CBD regulations may vary from those in the UK mainland. It is recommended to check local laws regarding CBD usage and sales.
4. Specific Local Jurisdictions Certain local authorities or councils within the UK may have additional regulations pertaining to the sale or consumption of CBD products. Customers are encouraged to inquire about any local restrictions that may apply.
For More Information On The Legal Status Regarding CBD – Visit The UK.GOV Website
10. Changes to Terms and Conditions
10.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
11. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at mail@hevergreen.com
Returns
All of our goods are packed with care and sent via Royal Mail Signed for as standard. Due to the nature of our products once opened they are not fit for resale.
Unopened goods can be returned for a refund minus seller fees and postage within 14 days of purchase. If they have been used or tampered with refunds will not be issued.
Return address Hevergreen 46 Ardent Avenue, Walmer, Deal, Kent, CT14 7UE
If damaged in transit, please send photos with a description of how the package was found, be as detailed as possible with time and location or package. We will open a case with Royal Mail this information is key funding the resupply of your goods.
In the first instance please email mail@hevergreen.com with any queries or concerns, stating your order number and how you would prefer to be contacted - we’re here to help.
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Shipping & Payment
At Hevergreen, we aim to provide efficient and reliable shipping services for all orders within the United Kingdom. Please review the following shipping policy to understand how we process and deliver your purchases:
1. Shipping Locations We currently offer shipping services exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. We regret to inform our customers that we do not ship to international destinations or UK overseas territories at this time.
2. Processing Time Orders are typically processed and dispatched within 2-3 working days from the date of purchase. Our team works diligently to ensure prompt handling of all orders to expedite the delivery process.
3. Shipping Methods We Royal Mail Signed for to deliver your orders safely and efficiently. Standard shipping is our default option, with estimated delivery times ranging from 2-5 business days, depending on your location within the UK. Please note that delivery times may vary during peak seasons or public holidays.
4. Shipping Charges We offer competitive shipping rates for all orders within the UK. Shipping charges are calculated based on the weight of your items and your location.
5. Tracking Information Once your order has been dispatched, you will receive a confirmation email containing tracking details. You can use this information to monitor the status of your delivery and estimate the expected arrival time.
6. Delivery Issues While we strive to ensure timely delivery of all orders, unforeseen circumstances or external factors may occasionally affect shipping schedules. If you encounter any issues with your delivery, please don't hesitate to contact our customer support team. We will assist you in resolving any concerns and ensuring a satisfactory outcome.
7. Order Updates You will receive email notifications at various stages of your order. Awaiting processing, Processing, Shipped and delivered. You may not receive an email at every stage, please do not be alarmed.
8. Shipping Restrictions Certain products may be subject to shipping restrictions or regulations within the UK. Please refer to our product listings and terms of service for any specific limitations or requirements regarding the shipment of particular items.
8.1 Northern Ireland CBD products may be subject to specific regulations in Northern Ireland. Customers are advised to familiarize themselves with local laws before purchasing CBD products in this region.
8.2 Channel Islands and Isle of Man Regulations concerning CBD products may differ in the Channel Islands (Jersey, Guernsey) and the Isle of Man. Customers residing in these areas should verify the legal status of CBD products within their jurisdiction.
8.3 Overseas Territories Residents of UK overseas territories, such as Gibraltar or the Falkland Islands, should be aware that CBD regulations may vary from those in the UK mainland. It is recommended to check local laws regarding CBD usage and sales.
8.4. Specific Local Jurisdictions Certain local authorities or councils within the UK may have additional regulations pertaining to the sale or consumption of CBD products. Customers are encouraged to inquire about any local restrictions that may apply.
For More Information On The Legal Status Regarding CBD – Visit The UK.GOV Website
If you have any questions or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team. We are committed to ensuring a seamless and satisfactory shopping experience for all our valued customers.
Thank you for choosing Hevergreen for your CBD needs!
Privacy Policy
All of our goods are packed with care and sent via Royal Mail Signed for as standard. Due to the nature of our products once opened they are not fit for resale.
Unopened goods can be returned for a refund minus seller fees and postage within 14 days of purchase. If they have been used or tampered with refunds will not be issued.
Return address Hevergreen 46 Ardent Avenue, Walmer, Deal, Kent, CT14 7UE
If damaged in transit, please send photos with a description of how the package was found, be as detailed as possible with time and location or package. We will open a case with Royal Mail this information is key funding the resupply of your goods.
In the first instance please email mail@hevergreen.com with any queries or concerns, stating your order number and how you would prefer to be contacted - we’re here to help.
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